SWAX Candle Co. Shipping Policy

Last Updated: February 1st, 2024

Thank you for shopping at SWAX Candle Co. We take great pride in the quality of our hand-poured soy wax candles and are committed to ensuring that your order reaches you in perfect condition and in a timely manner. Below are the details of our shipping policy.

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location and the shipping option you choose. Estimated delivery time within Canada is 3-7 business days, and international delivery times vary by destination.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

SWAX Candle Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SWAX Candle Co. is not liable for any products damaged or lost during shipping, all orders are shipped with insurance. If you received your order damaged, please contact us immediately to file a claim. Please save all packaging materials and damaged goods.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

International Shipping

We currently offer international shipping to the United States. Shipping rates and fees may vary depending on the delivery address for your order. Your package may be subject to customs fees or taxes by your country, which are not covered by SWAX Candle Co.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: info@swaxcandleco.ca

Phone: (450) 499-7929

Address: Unit 50, 1349 Lasalle Blvd, Sudbury ON, P3A1Z2